About the Role
We’re seeking a Content Manager to help shape the voice and communication strategy of Project Sidekick. This role is ideal for someone who loves writing, organizing information, and turning complex ideas into clear, engaging content for nonprofit audiences.
As Content Manager, you’ll lead the creation of internal documentation, partner-facing resources, and digital content that strengthens our onboarding, training, and storytelling efforts. You’ll collaborate closely with operational and technical leads to ensure clarity, tone, and consistency across everything we publish.
This is a volunteer position, ideal for a mission-aligned communicator who wants to make a tangible difference through storytelling and systems thinking.
Requirements
Key Responsibilities
Knowledge Management & Documentation
Write and organize internal SOPs, how-to guides, and onboarding documentation
Maintain and refine Notion and Google Drive content structure for easy access
Help streamline language across systems, templates, and training materials
Collaborate with team leads to clarify internal processes and workflows
Partner-Facing Resources
Draft and update partner emails, FAQs, and onboarding guides
Create light templates and scripts for support communication
Edit and polish educational content (PDFs, slide decks, etc.)
Identify common partner questions and build resources to address them
Marketing & Communications (Optional)
Assist with basic storytelling (case studies, partner wins, social blurbs)
Draft or support light website copy updates as needed
Help build a tone and brand style that feels warm, helpful, and credible
Qualifications
Strong writing and editing skills with a focus on clarity and tone
Experience with content systems (Notion, Google Docs, CMS)
Ability to organize information and make processes easy to follow
A clear, engaging, and human-centered writing voice
Bonus: familiarity with nonprofits, customer onboarding, or technical products
Bonus: light design or Canva experience for polishing docs or visuals
What You’ll Gain
Portfolio-worthy content across onboarding, training, and communications
Exposure to real-world nonprofit challenges and solutions
Close collaboration with technical and operations leaders
The chance to directly impact how mission-driven teams learn and grow
About the Company
The Kertcher Foundation is a volunteer-powered nonprofit helping mission-driven organizations operate smarter with better data and systems. Through Project Sidekick, we provide free support to nonprofits navigating the challenges of onboarding, implementation, and digital transformation. We believe access to great tools should be matched by access to great guidance.